Booking, payment & changes
1. Send your journey details
Tell us your date, pickup time and address, destination, number of passengers, luggage and preferred vehicle. Airport bookings should include the flight number. Times are local Thailand time unless stated otherwise.
2. Review your quote
Our team will confirm availability, the proposed vehicle, pickup arrangements, total price, inclusions, payment method and the change and cancellation conditions that apply to your booking. Website prices are per vehicle in THB and subject to confirmation for your travel date and route.
3. Receive booking confirmation
Submitting a form or sending a WhatsApp message is an enquiry. Your booking is confirmed when you accept the arrangements and receive our written confirmation.
Payment
Follow the payment method in your booking confirmation. Cash to the driver can be arranged where confirmed by our team. If a deposit, advance payment or payment fee applies, we will explain it before you accept. Do not send card numbers or passwords through the enquiry form.
Cancellation & refunds
For direct GoThai Taxi bookings. All deadlines use Thailand time (UTC+7) and the confirmed pickup time.
- Cancel: send your booking reference by WhatsApp +66 83 902 1526 or email. The time we receive your request determines the deadline. Keep our written acknowledgement.
- No-show: the agreed waiting period has ended, the passenger is absent, and our team has attempted contact.
- Changes: request at least 24 hours before pickup. Availability and fare differences apply; changes require our written confirmation.
- Refunds: approved refunds are initiated to the original payment method within 7 business days. Your bank may need additional processing time.
- If we cancel: if you decline an alternative, we refund the amount paid for the service not provided.
Special conditions must be disclosed and accepted before payment. Existing bookings keep their accepted terms. Bookings through 12Go, GetYourGuide or other platforms follow that platform’s conditions and cancellation process. Your statutory rights are unaffected.
Pickup & airport arrivals
Follow the meeting instructions in your confirmation and be ready in the hotel lobby 10 minutes before the confirmed pickup time. Tell us promptly about flight or travel delays. Airport waiting time and additional charges, if any, must be agreed for your booking.
Vehicle capacity & luggage
ECO: up to 3 passengers · SUV: up to 4 · VAN: up to 8. Seats and luggage space must both be suitable. Tell us about large bags, wheelchairs and child seats before booking. The final vehicle model and availability are confirmed by our team.
Private day trips
Trips include private transport with a driver, not a tour guide. Driving and waiting count towards the listed duration. Entrance fees, meals, boats, ferries, activities and local transport are separate unless included in the written quote. Extra time or route changes need an agreed price.